1. Routine Maintenance
   1. check paper/toner in Pharos (Dawg Prints) printer [daily]
   2. check plotter maintenance cartridge [weekly]
   3. clean up Commons and Commons Classroom as necessary [daily]
   4. retrieve laptops to be reimaged from library, reimage, return to library [daily]
   5. assist with lab reimaging [quarterly, and as needed]

2.            When at the Help Desk

2. 1. provide first line tech support for drop-ins, and for questions arriving via phone and email, redirect as appropriate
   2. sell plots, replace plotter paper/ink/print heads as necessary
   3. transfer funds from student Husky Card accounts to Archnet accounts as requested by students
   4. hand out faculty/staff loaner equipment per online calendar (using own judgment in emergencies)
   5. receive new software/hardware, process, add to inventory and deploy per email
   6. handle packaging, paperwork, phone calls for equipment returns and repairs (RMAs)
   7. maintain online software/hardware inventory
   8. modify online calendar as needed

3.            On-site Work [includes Commons workstations & Classroom]

3. 1. install/move equipment
   2. provide on-site user assistance
   3. replace toner as requested in departmental printers
   4. troubleshoot/modify equipment (e.g. add RAM)

4.            Special Projects [these will vary, examples are…]

4. 1. reorganize storage
   2. assist with 3D printer workflow development
   3. assist with other CBE Computing development projects